Frequently asked questions

We collect across Sheffield, Glasgow, Doncaster, Edinburgh, Hull and Wakefield from our yard in Mexborough, South Yorkshire. When you book you tell us the day that suits you; we then ring to agree the day and a morning or afternoon slot and confirm it by email. Close to home we can often collect quickly; further out it depends on when our trucks are in your area.

Yes, everywhere we cover. The price you see is the price you receive; recovery and transport come out of our side. Further out, the longer run is simply allowed for in the price the site shows for your postcode — there is no separate charge, and nothing is added on the day.

By bank transfer to the registered keeper, sent once the car has been checked in at our yard: the same day for collections made before 3pm, and the next working day for later ones. We cannot pay cash — the Scrap Metal Dealers Act 2013 makes cash payment for scrap vehicles illegal in England and Wales.

It makes life easier, but no. Without it there is extra paperwork and a small deduction, and the driver will need to see photo ID plus proof of where you live now — an old address on the DVLA record is not a problem.

That is completely normal for the vehicles we buy. Tell us on the quote form and we send the right equipment. A non-runner is worth a little less than a driver because recovery costs more, but we will still take it.

Yes. An expired MOT or a SORN makes no difference to whether we will buy it — most of the vehicles we collect have neither.

It goes to an Authorised Treatment Facility, where it is depolluted — fuel, oils, coolant, battery and airbags removed and handled properly — before any usable parts are recovered and the shell is crushed and recycled. The ATF issues a Certificate of Destruction, which we send to you.

We notify the DVLA when the Certificate of Destruction is issued, and the DVLA writes to you to confirm. GOV.UK also asks you to tell them yourself that you have handed the vehicle to an ATF — two minutes online with the 11-digit reference from the V5C, or by posting the yellow V5C/3 section — and doing it the day the car goes starts your tax refund from that month. Until the DVLA has been told, you are still the registered keeper and still liable.

Wait until the vehicle has actually been collected, then cancel your insurance and apply for a road tax refund. The DVLA refunds any full remaining months automatically once it has been notified.

Yes, but you must transfer or retain it before the vehicle is collected. Once a car has been destroyed by an ATF the registration cannot be recovered. You can apply to keep a registration on GOV.UK.

Yes, provided the vehicle matches what you told us. If the driver arrives and finds something significantly different — the engine gone, the catalytic converter cut out, fire damage you did not mention — they will explain the revised figure before loading anything, and you are free to decline.

Yes, but we can only pay the registered keeper, and whoever is present needs to be able to hand over the keys and any paperwork. Let us know in advance if the arrangement is unusual and we will sort it out.